Shipping policy
Last Updated: June 2026
Thank you for shopping with Acres Down South. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is received.
Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high order volume, processing times may be extended. If there is a significant delay in shipping your order, we will contact you via email.
Shipping Rates and Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–4 business days (if available)
- International Shipping: 7–21 business days (if available)
Delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, or other factors beyond our control.
Order Tracking
Once your order ships, you will receive a confirmation email containing tracking information.
Please allow up to 24 hours for tracking information to update after receiving your shipment notification.
Domestic Shipping
We currently ship throughout the United States.
Additional shipping restrictions may apply to certain locations.
International Shipping
International shipping availability and rates will be displayed at checkout.
Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.
Acres Down South is not responsible for delays caused by customs processing.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping charges to resend the package.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Acres Down South is not responsible for lost or stolen packages.
If you believe your package has been lost, please contact the carrier directly and notify us so we can assist where possible.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged item(s)
- Photos of the packaging
We will work to resolve the issue promptly.
Shipping Delays
Acres Down South is not liable for shipping delays caused by:
- Weather conditions
- Natural disasters
- Carrier disruptions
- Customs inspections
- Other circumstances beyond our control
Contact Information
For shipping questions, please contact:
Acres Down South
1730 Park St, Suite 218
Naperville, IL 60563
United States
Business Email: jorge@acresdownsouth.store
Support Email: acresdownsouth@gmail.com
Website: https://acresdownsouth.store