Refund policy

Last Updated: June 2026

At Acres Down South, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

  • Items must be unworn, unused, and in their original condition.

  • Original tags must be attached.

  • Items must be returned in their original packaging when possible.

  • Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Final sale items

  • Clearance items

  • Customized or personalized products

  • Items damaged through normal wear, misuse, or improper care

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your financial institution.

  • Please allow 5–10 business days for the refund to appear on your statement.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We gladly exchange items for a different size or color, subject to availability.

If the requested replacement item is unavailable, a refund will be issued.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with:

  • Your order number

  • Photos of the item and packaging

  • A description of the issue

We will work quickly to resolve the problem.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was defective

  • The item arrived damaged

  • We shipped the wrong item

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

How to Start a Return

To request a return or exchange, contact us at:

Acres Down South
1730 Park St, Suite 218
Naperville, IL 60563
United States

Business Email: jorge@acresdownsouth.store
Support Email: acresdownsouth@gmail.com
Website: https://acresdownsouth.store

Please include your order number and reason for the return.

Chargebacks

Customers agree to contact Acres Down South first to resolve any order issues before initiating a chargeback or payment dispute whenever possible.

Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page and become effective immediately upon publication.